Privacy and data protection policy

1. Data controller

The controller of the personal data collected on tonbora.com is Olga Makarevich (TONBŌRA), NIF Z0725291Z, contact e-mail purchasing@tonbora.com.

2. Purpose and legal basis of the processing

The user’s personal data are processed in order to manage the performance of the purchase mandate contract, arrange the cross-border shipment of parcels, file the H7 customs declaration and pay the IOSS VAT (IM7240010216), and send operational communications about the status of the order.

3. International data transfers (Saitama hub, Japan)

For the preparation, packaging and customs labelling of orders at origin, TONBŌRA makes a strictly limited international transfer of the minimum shipping data (recipient’s name, parcel code and delivery point / Locker) to the 3PL warehouse in Saitama (Japan). This transfer is fully safeguarded by the Standard Contractual Clauses (SCCs) approved by the European Commission and the EU–Japan Adequacy Decision.

4. User rights (ARCO+)

Users may exercise at any time their rights of access, rectification, erasure, restriction of processing, portability and objection by sending a written request, together with a copy of their identity document, to purchasing@tonbora.com.